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The phrase, "Servant Leadership" is attributed to Robert Greenleaf, author and a longtime manager at AT&T. In The Servant as Leader, Greenleaf wrote,

"It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead... The difference manifests itself in the care taken by the servant - first to make sure that the other people's highest priority needs are being served.

In developing people, you gain their commitment and loyalty. And they save their best efforts for you."

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